Customer Service

Rope-N-Go is a web based business. Email is the best form of communication.

Email
info@ropengo.com

ORDERING ON OUR SECURE SITE

We've done our best to make shopping on ropengo.com a no-hassle experience. However, occasionally we sell out of a color, or we're waiting on raw materials to arrive. If this happens, we will contact you as soon as possible so a decision can be made regarding your order.

Payment methods
Paypal is our current checkout method. 

Sales tax 
The current sales tax rate for New Mexico residents will be automatically calculated during checkout.

When to expect your order
At Rope-N-Go we try to be as efficient as possible. Please keep in mind, however, that every Rope-N-Go is handcrafted. We will do our best to ship within 48 hours (non-holidays).

SHIPPING METHODS AND RATES

We ship worldwide through the US Postal Service via Priority Mail. Tracking is standard on all packages.

Transit time
Transit times can vary, but are generally 3 to 5 business days (from when we ship) for Priority Mail within the US. Foreign orders can take anywhere from 10 to 14 days, or longer depending on customs. If your package has not arrived in a reasonable amount of time, please contact us immediately so we can track your package.

Incorrect address or failure to pick up a package
In the event that you provide the incorrect address or fail to pick up a package and the package is returned as undeliverable, we will first contact you. The customer will pay the shipping to resend it.

RETURNS AND EXCHANGES

Returns will be accepted as long as the following criteria is met: 

  • If a wrong size is ordered, we will gladly exchange the unused harness for the proper size. Harness must be in new, unused and re-sellable condition, and returned to us within 7 days from the date you received it. Please contact us at info@ropengo.com prior to your return.

  • We do guarantee the craftsmanship of every harness. If a wrong size is ordered we will gladly exchange the UNUSED harness for the proper size (see SIZING). If for any reason you are dissatisfied with your purchase, we offer a 14 day money back guarantee. Damage caused by a chewing pet, or ripping from sharp object is not warranted. Do not use a washing machine or a clothes dryer. Hand wash only with cold water.

  • Shipping expenses included with original purchase are not refundable. Return shipping will be paid by the customer, as well as shipping on exchanges. 

PRODUCT SAFETY AND DISCLOSURE

The Rope-N-Go is designed for dogs and other pets that will tolerate a harness. Its purpose is solely for walking. Do not tie pet or leave unattended with harness on. Do not use as a seat belt restraint.